Quality Policy

 

Quality Policy

 

Energy Networks Services Ltd provides reliable, cost effective and safe networks. Our aim is to help our customers to improve their profitability, mitigate their risk and satisfy their mandatory obligations while providing clear, detailed and appropriate advice.

We are committed to ensure that we meet the requirements of ISO9001 and any other statutory and applicable requirements. We will use our Quality Management System to help achieve and measure customer satisfaction. We will set quality objectives based on:

 

  • Achieving our commitments for quality, cost and reliability.
  • Building a mutually profitable business relationship with our customers.
  • Driving continual improvement and innovation of our services.
  • Continually improving the Quality Management System compliant with ISO 9001:2015.
  • Communicating the Quality Policy and management system requirements to all relevant stakeholders.
  • Developing our staff competencies, ensuring they are well-trained and understand their role in ensuring that customer requirements are met at all times.

 

To achieve this Energy Network Services Ltd will:

  • Utilise our KPI processes and procedures.
  • Set SMART quality objectives that reflect and reinforce our goals.
  • Develop our services to satisfy our customers’ needs now and in the future.
  • Monitor and review the processes used to create and deliver excellence, and ensure our services continue to satisfy the needs of both our business and our customers.
  • Build a positive culture of growth that fosters the development of employee knowledge and skills.
  • Ensure all employees and contractors working on behalf of Energy Network Services Ltd are made aware of the contents of this policy and their role in ensuring customer satisfaction.

The company is committed to continual improvement, monitoring and compliance with this policy, and the continuous review and development of policies, processes and procedures to improve performance and provide the highest levels of customer satisfaction.

 

27th June 2023